CRM Manager – VIP Loyalty Programme

Posted on: 2020-07-30
Industries: Property & Construction
Sector: Leasing, Sales & Marketing
Location: Asia Pacific
Job reference: 3152733

  • Loyalty Programme
  • VIP focus
  • Luxury Retail

We are partnering with a prestigious group with high-end retail brands to seek for a CRM Manager to join. The candidate will be responsible for their VIP loyalty programme, customer experience, organize and monitor CRM events etc.

  • Responsible for the loyalty programs & customer experience projects
  • Plan and implement CRM initiatives to achieve strategic goals, especially on retention and VIP nurturing
  • Understand customer needs and design customer journey roadmap to drive spend and increase customer engagement
  • Work closely with Events & Promotion team on VIP events and initiatives
  • Work with data analysts to formulate strategy and tactic to building customer’s loyalty.


  • Bachelor’s degree in Marketing, Hospitality or other relevant subjects
  • Minimum 6 years of relevant working experience
  • Candidates from luxury shopping malls, banks (credit card loyalty programme), luxury retail brand, private clubs are welcome
  • Speaks fluent English and Chinese
  • Strong presentation and communication skills with a proactive approach

If you believe this opportunity is right for you, please send your CV in English to Sharon Lam by using the “Apply Now” button below.

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